FAQ's

What mediums can your journals handle?

At 170gsm, our thick premium paper can handle an extensive range of mediums including pencil crayon, felt tips, most fountain pens, fineliners, highlighters, acrylic paint, gouache and watercolour with no bleeding through or ghosting*. 

(Check out our pen/paint tests in the highlights section of @_mindfulgiraffe on Instagram for lots of examples!)

* Please just bear in mind though that whilst our paper is 170gsm and premium quality, it is ultimately not specialist watercolour, acrylic or gouache paper.  As such, whilst it does have a great deal of tolerance for many different paint types and other mediums it does have limits and will not perform to the same level as specialist paper. 

In particular, heavy alcohol based markers (i.e. Chameleon marker pens) are likely to bleed through our paper. We can also not guarantee that every pen of the type named above will work well with our paper but we try our best to be completely honest! 

What size are your journals?

Our product sizes are listed on the relevant product information.  

Whether A5 or B5 in size, please note that your journal will feel slightly bigger than this with the cover.  This is due to your journal being hard backed, so the cover has a 3mm overhang all the way round.

Why do your journals have square corners?

We chose square corners to make our journals stand out as we believe it gives them an extra stylish edge!  The corners of the cover are also handy to protect the pages inside from damage when your journal is not being used.

Is the paper white?

YES!!! This was really important.  The paper being white means the colours of your designs come out exactly as you want them to and it also photographs beautifully (if that is your thing!)

Are your pages pre-printed or blank?

Aside from the first page where there is space to write your name, the journals have blank dot grid white paper so you are free to design, draw and/or plan - whatever takes your fancy! - to your heart's content!

What is the paper specification?

Our paper is 170gsm  and is FSC accredited, elemental chlorine free guaranteed and acid free. 

Also ISO 9706 Long Life accredited and is completely biodegradable and recyclable. The paper is entirely sourced in Europe from FSC certified suppliers and therefore is responsibly managed.

Do they lie flat when open?

Having 160 pages of 170gsm paper together with a hard spine means the journals do have a little 'bounce' to them.  However they do lie flat for ease of working and can always be easily held down if you prefer with, for example, bulldog clips just to help if you are painting etc (but this is not essential).  The journals also become more malleable the more you work with them so please do not be put off if your journal feels initially a little stiff!

What are the covers made out of?

Our hardwearing covers are finished with a gloss laminated PPC to give protection against scuffing*.  They also have a solid spine for a long life. 

Having a hard cover means you can also journal 'on the go' as you don't need something to rest on - always helps!  For storage purposes they will also stand up beautifully on a shelf for years to come.

*Some marking/scuffing is inevitable so we cannot say they will be 100% scuff, mark or damage proof, however this finish gives them a lot of protection!  

Are your journals manufactured in the UK?

Yes - 100%!

How many pages do your journals have?

160 pages

How are your journals packaged to send out?

Our journals will arrive in a journal wrap with a Mindful Giraffe sticker to seal,  within extra strong cardboard packaging for full protection.

What are your shipping costs?

For orders within the UK shipping is free as standard using Royal Mail 48.  If you would like your order to arrive quicker and require a signature/tracking then you can purchase this via DHL at checkout. 

We also ship worldwide.  We either ship using Deutschepost International Tracked or Royal Mail International (depending upon the weight of your order due to how many journals are included).  The price per country and relevant postal service will be detailed at the time of checkout.

If you have tried to checkout and encounter a problem please contact us on our email at info@mindfulgiraffe.co.uk and we will assist.

*In the present Covid-19 circumstances there may be slight delays with shipping which are out of our control, but please know that we will do our best to get your product to you as quickly as we can!

Do you ship internationally?

Yes - see previous answer.

How quickly are orders dispatched?

We aim to dispatch orders dispatched within 24 hours of receipt. 

Am I able to return an order for a refund?

If for any reason you wish to return your journal, assuming it has not been used and is in new condition, please contact our Customer Service Team at info@mindfulgiraffe.co.uk to arrange.  You must email us before returning your journal or your return will not be accepted.

Personalisation

We now offer the chance to personalise our signature collection with a name of your choice!

If you choose to personalise, the name will be applied with gold vinyl. The lettering will be in a gold joined up cursive font along the spine.  Note that we will personalise the journal with the exact name as spelt out by you and if personalised, such a journal cannot be returned other than for a manufacturer's fault.